Privacy policy.
Effective Date: May 3, 2026
Overview
Held Heart Doula (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the families we serve. This Privacy Policy describes how we collect, use, and protect your personal information when you visit heldheartdoula.com or engage in our services.
1. Information We Collect
We collect information that you voluntarily provide to us when you fill out our contact form or engage in a consultation. This may include:
Contact Information: Name, pronouns, email address, and phone number.
Family Details: Estimated due date or baby’s birth date, city of residence, and family structure.
Health & Insurance Data: Information regarding your birth experience (for debriefs) and details regarding doula benefits through health insurance, including Medi-Cal.
2. How We Use Your Information
Your information is used strictly to:
Coordinate in-home postpartum support.
Process payments and insurance claims (Medi-Cal billing).
Provide personalized resources and referrals.
Communicate regarding your care and schedule.
3. Confidentiality & Security
We recognize the "tender space" of postpartum work. While Held Heart Doula is a private practice, we adhere to high standards of confidentiality.
We do not sell, rent, or trade your personal information.
Health information shared during "Birth Debriefs" is treated with sacred privacy and is never shared without explicit written consent.
Medi-Cal Data: As an approved Medi-Cal provider, we handle all state-related data in compliance with mandated security protocols for healthcare providers.
4. Third-Party Services
We may use third-party applications for scheduling, invoicing, or processing payments (e.g., Stripe, HoneyBook, or similar). These platforms have their own privacy policies which we encourage you to review.
5. Your Rights
You have the right to request access to the information we hold about you or ask that we delete your data from our records. To do so, please contact Eve at [insert email].